Payment Methods

Bills may be paid through the mail, automatic bank draft, online through Doxo, or by cash, check, or credit card at the Utility Office at 1615 Tenth Street.

Drop Box Locations

  • 1615 Tenth St. (Located near drive-through window)
  • 1209 Williams (Adjacent to the "Front Door")
  • 4107 Tenth St. (Located inside Dillons at the Customer Service Desk)

Drive-Thru Location

  • South side of the Front Door building, opened Monday-Friday, 8 a.m. - 4:30 p.m.
Water Shut Off Policy 2026

Doxo Payments

Payments can also be made through Doxo.

This is a third-party payment processor; therefore, the City does not receive payments the same day. Please be mindful when these payments are posted to our account. Plan accordingly to avoid late penalties. The city will not waive any late payment penalties.    

ACH enrollment & making a utility payment from your bank account is free via doxo! (Apple Pay/Credit/Debit accrue a fee of $3.99 or 3.5% whichever is higher):

Automatic Bill Payment Plan

If it is more convenient, monthly utility bills may be paid automatically through a checking account. When this option is chosen, the Utility Billing Office sends the amount due directly to the customer’s bank and it will be paid approximately two weeks before the due date.

The utility charges paid will appear on the customer’s bank statement. The customer will still receive their monthly water statement showing the amount drafted to the bank and the date of drafting. The method of payment will not affect bill payment deadlines. All payments are due the day they are printed and late after 28 days.

To sign up, please view, fill out, and return the Auto Bank Draft Form

Requirements

The person requesting the service must provide a photo ID and proof of Social Security number. The business holder or their authorized signer of a commercial account must provide the Federal ID Number of the business activating service. 

If you are renting at your address, we will need you to bring along your lease agreement.

Additional Information

If you have questions or would like more information, please call (620) 793-4100.