Division Responsibilities

The Utility Billing Division is responsible for accurate and timely water and sewer billing.

In addition to accepting payments, our Customer Service Representatives can handle questions about your bill or requests for service initiation and disconnections.

It is the goal of our Division to offer the highest level of service possible to our customers by assisting them with ongoing support including but not limited to:

  • Initiation of Utility Services
  • Billing
  • Collection matters

Overview

The City of Great Bend is divided into four billing cycles. One section of town is billed each week of the month. Your location within the City determines your billing cycle. Customers’ bills are due at the time of printing, and 28 days later become delinquent and are subject to disconnect 10 days later. Per City Code Section 13.04.430, for those premises who are served by the city, the sewer use charge shall be based upon the average water usage incurred during the billing cycles of the city that most closely conforms to the preceding months of November, December, January and February and shall be billed on a calendar-month basis.

More Information

Utility Billing Supervisor

Linda Linsner

lindalinsner@greatbendks.gov

Customer Service Representative II

Monica Villalobos

mvillalobos@greatbendks.gov

Billing Information

Water/Sewer Billing Process

Potential Causes of High Water Bills

FAQs

During business hours, you should call (620) 793-4100.

If it is an emergency, after-hours, or on a weekend or holiday, you should call (620) 793-4100 and follow the instructions for a water emergency.

For all sewer emergencies, regardless of the day or time, you should call (620) 793-4170.